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Shipping & Returns

1. Delivery, pick up, risk and security

Delivery will be made to the address nominated on the order by the Buyer. Delivery will usually be made within 14-25 business days. After placing your order, you will be contacted by one of our team to update you on your estimated time of delivery. This time will vary depending on the product ordered and the location chosen for delivery.

Where there is a lead time for manufacture, we will contact you to confirm dates.

The Buyer acknowledges that the Seller has a security interest under the Personal Property Securities Act 1999 ('PPSA') in all the Goods supplied by the Seller together with any debts owing to the Buyer from the sale by the Seller of those Goods and any subsequent monies collected from such a sale. The Buyer waives its rights under the PPSA to receive a copy of any verification statement and any financing change statement. We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised in real-time, all in an SSL secure environment. The Hosted Payment page enables us to offer our customers a safe and speedy online shopping experience. Stripe is committed to protecting the security of your data. We use various security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as credit card numbers) over the internet, we protect it through encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

2. Refund policy

If for any reason you are not satisfied with your purchase, please call us directly. You will find our contact details on your Invoice.

We do not have to provide a refund if you have changed your mind about a particular purchase or would like to cancel your order, so please choose your product carefully. A refund is at our discretion and will likely incur a booking fee of 10% of the original purchase price. This booking fee covers the transaction charge that we incur for accepting your credit card transaction, our time in processing the order, and refunding. You may also incur the return freight charge.

If the Goods you have received are damaged, faulty or defective in any way, notification must be made within five working days, and this will be dealt with in accordance with clause 5.